Frequently Asked Questions (FAQs)
Yes, the Europeak software enables you to issue this type of card in two different ways:
- As a card belonging to the Europark system itself.
- As an external card, upon prior review and acceptance of the format by the Europark system.
These are cards that come with a predetermined balance (in terms of time or money) that can be used to pay for car park stays, either as a discount applied to the amount due or as a discount in terms of minutes used for the stay. The Europark software enables you to issue this type of card and even define whether you wish to permit their use with negative balances.
Is it possible to generate discount vouchers?
Yes, the Europark software enables you to easily create discount vouchers, either by time or by amount, with or without a magnetic stripe. Invoicing for discount vouchers may also be performed in two different ways:
- Per use: the client pays according to the vouchers used.
- Upon delivery: the client pays for a batch of X number of vouchers.
Automatic pay stations have several configuration options available that enable you to specify payment acceptance for vouchers and credit cards.
Manual pay stations in Europark car parks are equipped with a desktop validator that enables you to issue large numbers of discount cards and conference pass cards.
Yes, the Europark system enables electronic purse cards to be topped-up at any pay station terminal.
Operations (7)
The Europark car park control and management system immediately detects this type of fraudulent action and internally marks the dispensed ticket as a “fraudulent ticket,” rendering it invalid for payment at any collections terminal.
The invalid reading of tickets and/or cards by the desktop validator may be caused by accumulated dirt on the device’s reader heads. Clean the validator heads and if the problem persists, contact Mabyc technical service.
Yes. The Europark Client software allows you to configure the automatic pay stations so that the receipt information is saved internally for all payments made. This way, if a client forgets to request a payment receipt during a transaction, it is possible to later recover the information and print a copy.
In the event of a communications malfunction, the car park terminals continue to operate in autonomous mode. The only functions that are suspended until communications are re-established are credit card payments and pass card access.
The Europark car park control system allows you to establish different simultaneous connections from the same computer. It is therefore possible to manage as many car parks as you wish to have configured.
The coin loading frequency at automatic pay stations depends basically on the specific rotation level at each car park. In addition, keep in mind that collection operations may also contribute to renewing the change available
Yes. The Europark Client software enables you to obtain different reports based on pass card transactions, organised according to different parameters (pass card number, dates, type of transaction, etc.).
Yes. The Europark POS software enables you to re-record a lost pass card, recovering the cardholder’s information from the pass card database.
Yes. The Europark Client software automatically issues pass card renewal invoices for all pass card holders registered in the system and have the “Cash” payment option activated.
When a new pass card holder is registered in the system, the Europark Client software enables you to configure the following payment methods for pass card renewal:
- Pay station. Expired pass cards are renewed directly at a pay station.
- Cash. Expired pass cards are renewed directly at a pay station, and an invoice is issued that details the amount due, and, optionally, other complementary items (e.g., stays that have exceeded the time allowed).
- Direct debit payment. Expired pass cards may be renewed and payment made directly from a bank account previously designated by each pass card holder.
Yes. The Europark Client software includes a complete pass card configuration option that enables you to establish access time restrictions (24 hours, night, day, etc.) and even excess time according to the type of pass card.
Yes. The Europark Client software allows you to assign up to 5 different license plates to each registered pass card holder, and if necessary, you may also configure the system not to verify them.
Not as long as the anti-passback option is activated in the configuration for the pass card holder.
Rate Management (7)
Yes. The Europark client software includes a complete rate configuration option that enables you to set any type of rate according to your needs.
Yes. Europark automatic pay stations are designed to accept up to 4 different types of coins, one for each box or hopper in the pay station, and it is possible to assign the type of coin you wish to each box.
Yes. The Europark client software enables you to create as many rates as you wish. For example, you may create specific rates for rotation tickets or rates for pass cards that have exceeded their available time.
Yes. The Europark rate configuration system enables you to set maximum rates by day, as well as time slots and periods by day.
Yes. The grace period or the time that is allowed between the moment the ticket is paid and the moment the patron exits the car park is completely configurable using the Europark client software. In addition, it is also possible to specify a second period of extra time in case a specific lane becomes backed up.
In the event of an incorrect rate calculation, it is quite possible that there is an error in the definition of the rate structure. Contact Mabyc’s Hotline service to verify the rate structure.
Yes. This time is known as “free transit time,” and it may be configured using the Europark Client software.
Yes. The Europark car park control system has been designed with a modular structure that can be completely adapted to the characteristics and/or conditioning factors found in each car park, as well as its growth.
Yes. Both Mabyc software and hardware are developed and manufactured directly by Mabyc at its own facilities. The development and implementation of software is the responsibility of the R+D department, while hardware manufacturing is performed at our own factory.
Yes. You may access your car park’s control unit from any remote location with Internet access (e.g., ADSL). This allows you to remotely monitor and control the entire facility, in addition to performing as many queries as you wish on the system database (collections, payments, accounting closures, etc.).
Mabyc car park and urban transit solutions, at both a software and a hardware level, have been developed as proprietary technology and are occasionally integrated with specialised third-party systems (LCD displays, coin and bank note readers, etc.).
As a manufacturer, Mabyc has its own stock of replacement parts available for equipment repair, maintenance operations or orders from our registered clients. For any replacement part requests or for advice about your purchase, contact our Technical Support Service Department.
For more information...
Mabyc supports you from start to finish, from the design of your project and throughout the entire service life of your car park control and management system, through its technical support service (TSS). This service is available from our headquarters or through our authorised branch offices and distributors, for any of our facilities installed around the world
For more information...
Yes. As a supplier of comprehensive car park solutions, Mabyc makes its telephone technical support hotline service available to its clients in order to respond to their questions, problems and suggestions for improvements. For more information...
The durability and optimal operation of our equipment is guaranteed if certain minimal preventive maintenance operations are performed. For this reason, Mabyc provides a comprehensive car park maintenance service designed to meet the individual needs of each facility (schedules, coverage, response time, etc.). For more information...
