Frequently Asked Questions (FAQs)

Yes. The Europark POS software enables you to re-record a lost pass card, recovering the cardholder’s information from the pass card database.

Yes. The Europark Client software automatically issues pass card renewal invoices for all pass card holders registered in the system and have the “Cash” payment option activated.

When a new pass card holder is registered in the system, the Europark Client software enables you to configure the following payment methods for pass card renewal:

1. Pay station. Expired pass cards are renewed directly at a pay station.
2. Cash. Expired pass cards are renewed directly at a pay station, and an invoice is issued that details the amount due, and, optionally, other complementary items (e.g., stays that have exceeded the time allowed).
3. Direct debit payment. Expired pass cards may be renewed and payment made directly from a bank account previously designated by each pass card holder.

Yes. The Europark Client software includes a complete pass card configuration option that enables you to establish access time restrictions (24 hours, night, day, etc.) and even excess time according to the type of pass card.

Yes. The Europark Client software allows you to assign up to 5 different license plates to each registered pass card holder, and if necessary, you may also configure the system not to verify them.

Not as long as the anti-passback option is activated in the configuration for the pass card holder.