Frequently Asked Questions (FAQs)

The Europark car park control and management system immediately detects this type of fraudulent action and internally marks the dispensed ticket as a “fraudulent ticket,” rendering it invalid for payment at any collections terminal.

The invalid reading of tickets and/or cards by the desktop validator may be caused by accumulated dirt on the device’s reader heads. Clean the validator heads and if the problem persists, contact Mabyc technical service.

Yes. The Europark Client software allows you to configure the automatic pay stations so that the receipt information is saved internally for all payments made. This way, if a client forgets to request a payment receipt during a transaction, it is possible to later recover the information and print a copy.

In the event of a communications malfunction, the car park terminals continue to operate in autonomous mode. The only functions that are suspended until communications are re-established are credit card payments and pass card access.

The Europark car park control system allows you to establish different simultaneous connections from the same computer. It is therefore possible to manage as many car parks as you wish to have configured.

The coin loading frequency at automatic pay stations depends basically on the specific rotation level at each car park. In addition, keep in mind that collection operations may also contribute to renewing the change available

Yes. The Europark Client software enables you to obtain different reports based on pass card transactions, organised according to different parameters (pass card number, dates, type of transaction, etc.).